Knowledge Base
Answers to the questions we hear most. Can't find yours? Contact us.
Getting started
Who can use Submit&GO?
Limited companies, sole traders, partnerships, landlords and CIS contractors, plus the accountants who look after them. CIS returns are currently handled by our accounting team; in-app CIS returns are coming soon.
How do I start?
Accounts are free and we are onboarding new users in small groups. Request access, tell us what kind of business you run, and we will set up your account and workspace with you.
Your records
LiveWhat can I do in Submit&GO today?
Raise invoices, record income and expenses, upload receipts, connect your bank, and see your ledger and profit & loss build as you go.
Bank feed
LiveHow do I connect my bank?
In the app, choose your bank. You are taken to your bank to approve read-only access through a regulated Open Banking provider.
Is it safe?
Access is read-only, so Submit&GO can never move money. You can disconnect at any time.
Why am I asked to reconnect?
Banks require you to renew your permission periodically. This is a security rule of Open Banking, not an error.
HMRC
Coming soonCan I submit to HMRC yet?
Not yet. Our HMRC connection is in testing with HMRC and will be switched on once it is approved for live use. How the HMRC connection works →
Does Making Tax Digital apply to me?
MTD for VAT applies to all VAT-registered businesses. MTD for Income Tax is phasing in from April 2026 for sole traders and landlords above certain income levels. Check on GOV.UK →
Working with your accountant
Can my accountant work in my account?
Yes. Your accountant sends an access request from their agent workspace and you approve it in your account. They then see your records alongside their other clients.
I'm an accountant. How do I manage clients?
From your agent workspace. Accountants & Agents →
Your data
Who can see my data?
You, and the people you give access to, such as your accountant. Privacy Policy →
Can I export or delete my data?
Yes. Email support [at] submitandgo.com and we will export or delete your data for you.
Still need help?
We reply within 3 business days (Monday to Friday).