Cookie Policy
Version 2026-06-12 · Effective 2026-10-23
Information About Our Cookie Policy
Our website and platform use cookies and similar technologies to operate our services, keep users signed in, remember preferences, support onboarding, help protect the platform from misuse and enable integrations such as Companies House and HMRC authorisation and open banking connections where applicable.
A cookie is a small file of letters and numbers that may be stored on your browser or device. Similar technologies, such as local storage, may also be used to store limited information in your browser.
Cookies We Use
We currently use the following types of cookies and browser storage:
- Strictly necessary cookies: These are required for the operation of our website and platform. They include cookies used for authentication, secure login, session management and access to protected areas.
- Preference storage: We may store your interface preferences, such as appearance or theme settings, so that the platform works consistently when you return.
- Onboarding and form recovery storage: We may temporarily store draft onboarding information in your browser so that partially completed forms can be recovered.
- Fraud prevention and security storage: We may store device or browser identifiers where required to support HMRC, open banking, fraud prevention, security or regulatory requirements.
- Integration-related cookies or storage: Where you connect to third-party services such as HMRC, open banking providers, accounting software or other authorised services, cookies or similar technologies may be used to complete authentication, authorisation, security checks or connection management.
Cookie and Storage Table
| Name | Type | Purpose |
|---|---|---|
| tkn | Strictly necessary cookie | Used for authentication and session management. This cookie is set on login or OAuth authentication and cleared on logout or when the session becomes invalid. Expires when your login session expires (typically 7 days) or when you log out. |
| sg_shell_context | Functional cookie | Remembers your active workspace and business so the platform opens where you left off. Expires after 12 months or on logout. |
| theme | Local storage | Stores the user's appearance or theme preference. |
| onboardingDraft (submitgo:onboarding-draft:v1) | Local storage | Stores draft onboarding form information to help recover partially completed forms. This may include business or taxpayer details entered during onboarding. |
| onboardingStatus / onboardingRole | Local storage | Legacy onboarding-related storage which may remain in some browsers. |
| sg.hmrc.device_id | Local storage | Stores a device identifier used to support HMRC-related fraud prevention and security requirements. |
| Open banking connection state | Local storage | Temporarily stores the state of a bank connection while you authorise it with your bank. Removed once the connection is complete. |
| sg_cookie_notice | Local storage | Remembers that you have closed the cookie notice on our website, so it is not shown again. |
Third-Party Services
Our platform may connect with third-party services, including HMRC, open banking providers, accounting software providers, identity verification services, payment providers, communication tools or other authorised integrations.
These third parties may use their own cookies or similar technologies when you interact with them, authorise a connection, complete a payment, verify your identity or use an integrated service. We do not control third-party cookies. Please refer to the privacy and cookie policies of the relevant third-party provider for more information.
Our hosting and security provider, Cloudflare, may set strictly necessary security cookies (such as __cf_bm or cf_clearance) to detect bots and protect our site from attacks.
Analytics and Marketing Cookies
We do not currently use analytics, advertising or marketing cookies on our website or platform.
If this changes in the future, we will update this Cookie Policy and, where required, ask for your consent before setting any non-essential cookies.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. However, if you block strictly necessary cookies, some parts of our website or platform may not work properly.
You may also clear local storage through your browser settings. Clearing local storage may remove saved preferences, draft forms or device identifiers used for security and integration purposes.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, platform, integrations, legal requirements or the cookies and similar technologies we use.
Contact Us
This Cookie Policy is issued by Submitandgo Ltd, registered in England and Wales under company number 10096069, with registered office at 171 Kingston Road, Teddington, TW11 9JP.
If you have any questions about this Cookie Policy, please contact us at support@submitandgo.com.
For more information, please also see our Privacy Policy and Terms & Conditions.